Frequently Asked Questions

Orders are typically processed and dispatched within 0–1 working day. Most orders then arrive within 3–11 working days, depending on the product and brand. See our Shipping Policy for full details.

Yes — all bikes include a manufacturer's warranty of at least 12 months, covering the frame, motor, battery and electrical components. Coverage and duration vary by brand, with some offering much longer cover. See our Warranty Policy or the individual product pages for full details.

Yes. If you purchase online, you have the right to cancel your order within 14 days of receiving your item. Please refer to our Returns Policy for full details, conditions and return instructions.

E-bikes that comply with UK EAPC regulations do not require a licence, vehicle tax or insurance to ride on public roads. You can read more in our UK Legal Guide.

If you experience an issue with your bike, please contact us by phone, email or via our contact form. We will investigate the issue and work with the supplier or manufacturer where necessary to provide an appropriate solution, which may include repair, replacement, warranty support or a refund in line with our policies and statutory rights.

We currently deliver across the United Kingdom. Delivery availability may vary depending on the product.

You can contact us by phone on 0333 090 5867, by email at info@noblepedal.co.uk, or via our website contact form. Our typical response time is within 24 hours.